Overview

Digital Republic Recruitment require a Digital Operations Manager for one of the worlds biggest brands currently undertaking a major digital transformation.  

Digital Operations Manager key responsibilities:

  • Manage and execute BAU business change
  • Content management across multiple digital platforms: web, kiosk, app
  • Work with marketing teams to deliver targeted/personalised campaign and offer management across multiple digital platforms
  • Trading and merchandising across multiple digital platforms
  • Working with the senior digital analyst to deliver an always on programme of conversion optimisation across multiple digital platforms
  • Working with the legal team to ensure our digital products are legally compliant
  • Maintaining customer service knowledge-bases to support both self-service (FAQ) and customer service operators
  • Working with the IT team to support operations

Digital Operations Manager Required skills and experience

  • Customer obsessed and committed to data driven continuous improvement
  • Ability to build relationships across disciplines, based on rapport and sensitivity to company culture
  • Strong planning skills; close attention to detail, thoroughness and accuracy
  • 3+ years’ hands-on experience with at least digital content management system and supporting infrastructure (e.g. eCommerce or Account Management back ends)
  • 3+ years’ hands on experience of at least one digital trading channel e.g. web or touch screen kiosk
  • Experience of delivering targeted content or offers
  • Good commercial awareness with ability to prioritise competing demands

Preferable Experience:

  • BA/BSc degree, ideally in a computing or STEM (science, technology, engineering or mathematics) discipline
  • Experience with working with non-digital teams such as marketing, communications, legal and IT.
  • Day-to-day 3rd party supplier management (e.g. content management, creative agencies or analytics partners)
  • Experience delivering into either a retail or dealer/franchise network
  • Experience of omnichannel digital capabilities and 360 view of the customer
  • Experience in a multinational organisation with shared technology capability

Digital Operations Manager Key relationships: 

  • This role reports to the Senior Digital Business Manager.
  • Internal Stakeholders: Marketing, Customer Service, Legal, Customer Relationship Management, IT
  • External Stakeholders: Franchisees and owned restaurants; agencies & suppliers

You’ll Get In Return

  • A fantastic opportunity to contribute to the success of an iconic global brand moving toward the future
  • An excellent working environment and a great working team to share ideas with
  • Great package which includes generous basic salary, car allowance , bonus and great benefits
  • A full mandate to shape your role and stakeholder relationships and superb career progression

How do I apply for the  Digital Operations Manager Role?
If you are interested in applying for the Digital Operations Manager  role register via the link on this page or contact Digital Republic on the phone the office on 0203 637 3331 asking for Richard Manso or email ( r.manso@digitalrepublicrecruitment.com )

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